Payment and Shipping

The following conditions apply:

Shipping conditions

Delivery takes place domestically (Germany)

Shipping costs (including VAT)

Domestic deliveries (Germany):

We calculate the shipping costs according to the order value (gross value):

Depends on which goods would be ordered. e.g. Delivery only for the Freeze Light costs € 9.50, etc.

Deliveries abroad:

We calculate the shipping costs abroad according to the order value (gross value):

Depends on which goods would be ordered. e.g. Delivery only for the Freeze Light costs 19 €, etc.

Delivery times

In the case of goods individually designed according to customer requirements, the correction template is created within 3-9 days after the contract is concluded, the design work is carried out and the goods are delivered within 14 days after the release of the correction template (with agreed advance payment after the time of your payment instruction), insofar as the respective offer is not otherwise specified.

If no other period is specified in the respective offer, the delivery of the goods within Germany (Germany) takes place within 2 - 3 days, for international deliveries within 3 - 9 days after conclusion of the contract (with agreed advance payment after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in a single shipment, unless we have made any different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time you have ordered.

If you pick it up yourself, we will inform you by email about the provision of the goods and the collection options. In this case, no shipping costs will be charged.

Terms of payment

For domestic deliveries (Germany) you have the following payment options:

- Cash on pickup
- Prepayment by bank transfer
- Payment by SEPA core direct debit
- Payment by SEPA direct debit
- Payment with credit card
- Payment via PayPal

For deliveries abroad, you have the following payment options:

- Payment by SEPA core direct debit
- Payment by SEPA direct debit
- Payment with credit card
- Payment via PayPal

More details on payment

If you pay by SEPA core direct debit or by SEPA corporate direct debit, you authorize us by issuing a corresponding SEPA mandate to collect the invoice amount from the specified account. You will receive a pre-notification at least 5 days before the date of the direct debit. Please note that you are obliged to ensure that the account has sufficient funds on the announced date.

When paying by credit card, your credit card account will be charged when the goods are dispatched.

If you have any questions, you will find our contact details in the imprint.

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